Сustomer Relationship Management (СRM)
• Diagnostics of the existing system of customer relationship management (СRM).
• Developing a strategy of customer relationship management. Formulation of client policy.
• Optimization of business processes in terms of customer relationship management.
• Development of client organizational structure.
• Development and implementation of a system for monitoring client needs and getting feedback.
• Development of staff motivation system for client units.
• Development of terms of reference for the implementation of the CRM-system.
• Selection, adaptation and implementation of the CRM-system.
• Providing the necessary level of training of IT staff and end users.